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If we do not hear from Jane in sometime, such as two weeks, we do a second progress check and set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+2[C: Progress check 2] tag.
If we do not hear from Jane again, say for another two weeks, we do a third and final progress check. We set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+3+-+Final[C: Progress check 3 - Final] tag.
If we don't get a response in the next 7 days, We would tell her that we've not seen activity and we'll have no choice to close the ticket.
Closing the ticket is only a formal and operational to ask, then if Jane like, they can get in touch again with us using the various communication channels, Provide in this SOP.
If we do not hear from Jane here also (so, in total for about 6 weeks), we assume that Jane is inactive and close the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+User+unresponsive[S: User unresponsive] tag.
Some infrastructure in Fedora requires Jane to be part of a team or group on the Fedora Account System. We will give her temporary membership to the link:https://admin.fedoraproject.org/accounts/group/view/fedora-join[fedora-join FAS group] if required. This can be requested by setting the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+needed[C: Temporary membership needed] tag to the ticket. After discussing the situation, if temporary membership to the FAS group is given, we will mark the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+approved[C: Temporary membership approved] tag.
As Jane learns about the community, she will hopefully find tasks and teams that interest her. When she has joined a team, she has become a contributing Fedora community member! We mark the ticket as link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+I+am+Fedora[S: I am Fedora] to celebrate this.
We collect feedback from new community members. For this, we use the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+Feedback[S: Feedback] tag.
Finally, when Jane feels that she no longer needs our help, we can close the ticket.
If, due to certain circumstances, Jane decides to give up on her efforts to contribute to the Fedora community we will close the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+The+user+give+up[S: The user give up] tag.
How the TEAM manage this workflow
The TEAM have a few Scripts to accomplish this task and verify user's activity:
https://github.com/pypingou/fedora-active-user
https://pagure.io/fedora-join/Fedora-Join/blob/master/f/scripts