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When the freeze occurs randomly and/or difficult to predict you can attach to running application when it freezes by:
gdb firefox `ps ax|grep firefox/firefox|grep -v grep|grep -v "contentproc"|cut -d ' ' -f3`
for Firefox.
gdb thunderbird `ps ax|grep thunderbird/thunderbird|grep -v grep|grep -v "contentproc"|cut -d ' ' -f3`
Then you can continue by <<obtaincrashstacktrace,Obtain crash stack trace>>.
Figuring out what is responsible for crash
Some crashes and problems come from installed addons or 3rd party plugins. To determine if that's the case run application with ''-safe-mode'' parameter:
firefox -safe-mode
or
thunderbird -safe-mode
Then `Disable all add-ons` needs to be checked and `Make Changes and Restart` pressed.
This setting disables all your add-ons and plugins until you manually re-enable them.
If problem still persist it isn't most likely related to addons or plugins and you can just simply follow instructions in [[#Application crash]]. Otherwise continue to next section.
Reporting addons and plugins issues
Reenable plugins and addons|At first don't forget to _reenable all plugins and addons_ in `Tools/Add-ons/Extensions` and `Plugins` menu and _restart application_.
For _Firefox_ set your location to `about:plugins` page. This page contains information about all installed plugins and it may help us in resolving your issue. Save it by _File/Save Page As..._ to file and attach saved file to bug report.
For _Thunderbird_ make screenshot of `Tools/Addons/Extensions` and `Tools/Addons/Plugins` dialogs and attach images to bugzilla.
Attach also output of following commands:
$ rpm -q firefox xulrunner thunderbird flash-plugin gnash google-talkplugin nspluginwrapper thunderbird-lightning thunderbird-enigmail flash-plugin
ls -l /usr/lib64/mozilla/plugins/
ls -l /usr/lib/mozilla/plugins/
ls -l /usr/share/mozilla/extensions
----
You may also run Firefox or Thunderbird by `strace`. This help us to track which dynamic libraries are loaded during startup. Strace usage:
[source,bash]
strace firefox &> strace_output
or in case of Thunderbird:
[source,bash]
strace thunderbird &> strace_output
and don't forget to attach created _strace_output_ file to bug report. If application crash or freeze stack trace is also very useful, for instructions see [[#Application crash]] section.
Bug report attachment in a nutshell
To make long story short, execute following commands and attach _~/bug-report_ file to bugzilla:
[source,bash]
rpm -q firefox xulrunner thunderbird flash-plugin gnash google-talkplugin nspluginwrapper thunderbird-lightning thunderbird-enigmail flash-plugin > ~/bug-report
ls -l /usr/lib64/mozilla/plugins/ >> ~/bug-report
ls -l /usr/lib/mozilla/plugins/ >> ~/bug-report
ls -l /usr/share/mozilla/extensions >> ~/bug-report
For _Firefox_ go to `about:support` and `about:plugins` pages, save them and attach to bug report.
For _Thunderbird_ make screenshot of
`Tools/Addons/Extensions` and `Tools/Addons/Plugins`, dialogs and attach images to bugzilla.
Continue in [[#Application crash]] if required.
Advanced debugging
_TODO_

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String updated in the repository
For _Firefox_ set your location to `about:plugins` page. This page contains information about all installed plugins and it may help us in resolving your issue. Save it by _File/Save Page As..._ to file and attach saved file to bug report.
For _Firefox_ set your location to `about:plugins` page. This page contains information about all installed plugins and it may help us in resolving your issue. Save it by _File/Save Page As..._ to file and attach saved file to bug report.
11 months ago
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Source string description
{{admon/important|Reenable plugins and addons|At first don't forget to '''reenable all plugins and addons''' in ''Tools/Add-ons/Extensions'' and ''Plugins'' menu and '''restart application.'''}} type: Plain text
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read-only
Source string location
./pages/troubleshooting-mozilla-products.adoc:162
String age
11 months ago
Last updated
11 months ago
Source string age
11 months ago
Translation file
pot/master/pages/troubleshooting-mozilla-products.pot, string 69