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Workflow Summary
When a new person, say Jane, joins the Fedora community, she may or may not immediately know what she wants to do. If she doesn't, the Join SIG aims to help to explore the community and find a part that suits her interests.
So, when Jane gets in touch with the Join SIG, we go through the following steps together. Jane does not need to know any of this. We, the community, will handle it all :)
We use *Tags* to mark the status of each ticket. Tags starting with `S:` track the status of the ticket from Jane's perspective. Tags starting with `C:` track the status of the ticket from the community's perspective. Tags starting with `I:` track Jane's interests.
First of all, we ask her to create a link:https://accounts.fedoraproject.org/[Fedora contributor account]. We then add Jane to the Fedora Join group on Pagure. This gives Jane permissions to interact with the Pagure projects that Fedora Join has.
Then, we open a new "Hello Fedora World" ticket for Jane on the link:https://pagure.io/fedora-join/Welcome-to-Fedora[Welcome-to-Fedora Pagure repository]. The associated tag is: link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+Hello+Fedora+world[S: Hello Fedora World].
We ask Jane to tell the community a little about herself so that people can get to know her. The associated tag is: link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Introduction+requested[C: Introduction requested].
When Jane has introduced herself, we mark the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+Introduced+myself[S: Introduced myself] tag.
Jane can comment on the ticket whenever she needs to ask questions, to give feedback, or just to chat. When Jane needs a response, she can use the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Needs+response[C: Needs response] tag to gain the community's attention.
Jane then spends time exploring Fedora, speaking to people, learning how things work; all at her own pace. Jane is not expected to do any tasks at this time. The idea is for Jane to get comfortable with the Fedora community first and then dive into contributing by doing work.
From time to time, we check to see how Jane is doing. Each time we do so, we set a new tag:
At the first progress check, we will set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+1[C: Progress check 1] tag.
If we do not hear from Jane in sometime, such as two weeks, we do a second progress check and set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+2[C: Progress check 2] tag.
If we do not hear from Jane again, say for another two weeks, we do a third and final progress check. We set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+3+-+Final[C: Progress check 3 - Final] tag.
If we don't get a response in the next 7 days, We would tell her that we've not seen activity and we'll have no choice to close the ticket.
Closing the ticket is only a formal and operational to ask, then if Jane like, they can get in touch again with us using the various communication channels, Provide in this SOP.
If we do not hear from Jane here also (so, in total for about 6 weeks), we assume that Jane is inactive and close the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+User+unresponsive[S: User unresponsive] tag.
Some infrastructure in Fedora requires Jane to be part of a team or group on the Fedora Account System. We will give her temporary membership to the link:https://admin.fedoraproject.org/accounts/group/view/fedora-join[fedora-join FAS group] if required. This can be requested by setting the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+needed[C: Temporary membership needed] tag to the ticket. After discussing the situation, if temporary membership to the FAS group is given, we will mark the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+approved[C: Temporary membership approved] tag.
As Jane learns about the community, she will hopefully find tasks and teams that interest her. When she has joined a team, she has become a contributing Fedora community member! We mark the ticket as link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+I+am+Fedora[S: I am Fedora] to celebrate this.